Good morning TCD,
I decided to get a custom Monday wear and decorated boots to match my costume for CK12. Some of my friends were also coming to Trinidad carnival for the first time so all of us decided to get custom items to look fabulous! Carnival Divaz was highly recommended by friends who had used her services in the past. The initial contact was very positive, she was upbeat, available and worked with us on making a final decision regarding designs, colors ect...She gave us an estimate (her prices were very reasonable compared to others) and all of us paid half, the other half would be due upon completion. We sent her our boots, sneakers and corset in November!
Everything was great and exciting up to the holidays: the Facebook group was active, she was posting pictures, my boots were done and I was very pleased with the design.After Christmas break, things started to get weird!We are now in January!! Everybody is getting the carnival fever, tunes dropping, first fetes of the season, yet Carnival Divaz is “missing in action”, she doesn’t reply to email as fast, we have no news of our Monday tops nor delivery dates (she is supposed to mail us all the items before leaving for Trinidad).
Fast forward to the first week of February, I’m literally emailing CD every day to remind her of my departure date to Trinidad and giving her the proper address to send my items since I work very late. She assured me I would receive everything by Wednesday the 8th and will send me a confirmation number. Wednesday NO news so I emailed her and she gave me some silly excuse that she forgot a pair of boots home, Thursday NO news I emailed her again and this time she said that she didn’t bring the items to be shipped from work-it was obvious that something wasn’t adding up but I remained patient in order to get our items before leaving-. After going back and forth with the most random excuses, I ended telling her to bring everything to Trinidad and I will pick up when I reach.
The circus continued in Trinidad, she was never home, never available and always had an excuse. I couldn’t believe I had to deal with all this madness in the middle of feteing and enjoying my vacation for something that was ordered in November. It’s carnival Saturday and she finally dropped half of the order at the front desk of our hotel (in the middle of the night while we at a fete); my top is too small, my friend’s top is too big; the boots are cute but sloppy (glue and thread showing); one of us still has neither footwear nor top. My friend’s UGLY and UNFINSHED Monday footwear was finally dropped off at the hotel carnival Sunday and the Tuesday top (sloppy and last minute work) had to be picked up by another friend on carnival TUESDAY at 5am (on our way to get our makeup done) somewhere in POS!
The worst is that she got more vexed than the paying customers who had to run after her to get a half-done job and had the audacity to mention delivery fees! *If the work had been done well, on time and mailed from New York, that mess wouldn’t have happened*!
Everything had started off very well but went downhill after Christmas and ended in a HOT MESS in Trinidad. I was very disappointed by her lack of professionalism, the tons of excuses she made up and her nonchalance until carnival Tuesday. I understand that things come up but when you run a business but most importantly you need to keep your clients happy and informed! I know other people who had a similar experience with her and we all ended up wearing our own clothes on the road or the band’s Monday wear. It was our FIRST and LAST time ordering from Carnival Divaz. NEVER AGAIN!
By the way, we have received NO apology to this day!
