October 9, 2012
To our Masqueraders,
For the past twelve
years Generation X has strived to give our Masqueraders the best experience
possible while participating in the Miami-Broward Carnival. From the third
year of existence our band has
been the largest participant in Carnival,
growing each year to our current high of 1,500 masqueraders in 2012. Never in our history have we
experienced
the challenges we encountered this year.
We pride
ourselves on great customer service and giving the best value for money, but this year we
fell short in a few areas and we would like to
extend our sincerest, most heartfelt apologies. We want to
assure those that were affected adversely that they will be contacted personally
and the issue will be resolved. Please send us an e-mail to generation@bellsouth.net and we will
investigate and take the appropriate action to ensure your satisfaction; but
ask for your patience in arriving at a resolution.
The Gen X family
will be stepping back and taking a long, hard look at all aspects of our band
with an eye towards a complete overhaul of procedures and an evaluation of
where we go from here. We thank you for
choosing to play mas with us this year and wish to apologize once again for any
adverse experience that may have affected you.
We also thank you for joining us on the road and leading us to honors as
Generation X was again named Band of the Year and Best Music on the Road.
Sincerely,
Generation X Committee




