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Monday, August 31, 2009

Spice responds to the Paypal Issue

Hope those re-registering can still get their sizes!
Dear Spice Masquerader,
Thank you for making Spice Carnival your band of choice for carnival 2010.
We regret to inform you that due to unforeseen circumstances and issues concerning our Payal partners we must refund your payment.

Please note that this does not mean that you have lost your costume or space in Spice Carnival for Carnival 2010. We have a comprehensive record of all orders placed via paypal and intend on fulfilling every one of them?..however we still need to receive your payment.

The process will be as follows:

You will receive a refund via paypal (August 29th, 2009) along with a phone call from a service representative at our showroom.

As soon as you receive your refund, you can simply full out this webform and the info will be sent securely and directly to us to process your payment, or you can call our showroom (between the hours of 1 pm and 8 pm, Monday to Saturday) at 1-868-222-0475 and we will process your order over the phone. (Please not that you may need to be logged in to with the account you purchased with to view the webform).

We have a dedicated team, so we ensure you that you will receive same day confirmation from us stating that your payment has officially been cleared and that the process is completed.
Collect your costume at distribution which is currently scheduled to take place two weeks prior to carnival.
Thank you for your patience and understanding.
Team Spice

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