My two articles on
Cutesy Girl have been about their
cheap boots and consequently the claim by one of the bloggers that after purchasing a pair of boots from Cutesy Girl her credit card was
subject to attempted fraud. I have a response from the Customer Service at Cutesy Girl who left this comment:
Hi, my name is Mary and I'm the customer service supervisor at Cutesy
Girl. I was informed of this posting and I wanted to make a comment.
We process payments via google checkout, paypal or our own credit card processing system. If payments are made by google checkout or paypal, we do not even see the payment information. Therefore, it is impossible for anyone at cutesygirl to take that kind of information. If payment is made via our own credit card transaction company, the only people who can see the payment information is restricted to 3 people. In addition, the information stored on our side does not allow us to process additional transactions, we can only refund the previous transaction. Also, any kind of payment information is stored for a period of 3 months then automatically purged from our system.
We exercise extreme information control for our customers. Our customer database is stored offsite separate from what you see on our online website. Every action performed internally is logged and reviewed on a 12 hour basis.
Unfortunately, internet fraud is rampant and we advise all customers to not to supply any kind of personal information via email or through "phishing" websites. Payments made by credit card are automatically protected by the credit card company and we help people handle credit card fraud all the time. If there are any questions, please feel free to email us at sales@cutesygirl.com.
Thanks!
It was good to receive this response from "Cutesy Gir" however, shopping at the website seems to be unavailable at the moment, which is quite interesting!
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1 comment:
if you ask me, the easiest solution for this problem is to only make credit card transactions through names that you trust. meaning if you are looking at a product from a shop that doesn't accept paypal (which i trust 100%), then find the product somewhere that does and buy it there.
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